Question 1

How is my data protected on FlySmartDeals?

Accepted Answer

All data transmitted between your browser and our servers is protected with 256-bit SSL/TLS encryption. We use industry-standard security practices and regular security audits to protect your information.

Question 2

Is your website secure for transactions?

Accepted Answer

Yes. We use Stripe for all payment processing, which is PCI DSS Level 1 certified -- the highest level of security certification in the payments industry. Your card details never touch our servers.

Question 3

Are you registered with the ICO?

Accepted Answer

Yes, FLYSMARTDEALS LTD is registered with the Information Commissioner's Office (ICO) under registration reference ZC109017, registered on 22 March 2026. This ensures we handle your personal data in accordance with UK data protection laws.

Question 4

How do you handle my personal data?

Accepted Answer

We collect only the data necessary to process your bookings and improve your experience. Your data is stored securely and is never sold to third parties. You can request deletion of your data at any time by contacting our support team.

Question 5

What is your GDPR compliance policy?

Accepted Answer

We are fully compliant with GDPR and the UK Data Protection Act 2018. You have the right to access, correct, delete, and export your personal data. We provide clear consent mechanisms and only process data with a lawful basis.

Question 6

Do you use cookies?

Accepted Answer

We use essential cookies for site functionality and optional analytics cookies to improve our service. You can manage your cookie preferences at any time via our cookie settings. See our Cookie Policy for full details.

Question 7

How are my payments processed?

Accepted Answer

All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. Your card details are encrypted and tokenised -- we never store your full card number on our servers.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-leading encryption.

Question 9

Can I get a refund?

Accepted Answer

Refund eligibility depends on the fare rules of your booking. Many bookings offer free cancellation within 24 hours. For specific refund enquiries, please contact our support team with your booking reference.

Question 10

How many airlines do you search?

Accepted Answer

We search over 500 airlines worldwide through our network of travel providers including Duffel, Amadeus, Sabre, and Travelport. This gives you access to a comprehensive range of flights at competitive prices.

Question 11

Do you book directly with the airline?

Accepted Answer

We connect you with the best available fares through our provider network. Your booking is confirmed directly with the airline, and you receive a valid airline confirmation number for check-in and management.

Question 12

How do I manage my booking?

Accepted Answer

You can view and manage all your bookings from your profile dashboard. Go to Profile > My Bookings to see your upcoming and past trips, download e-tickets, and make changes where permitted by the fare rules.

Question 13

Can I change or cancel my booking?

Accepted Answer

Changes and cancellations depend on the fare rules of your specific booking. Log in to your account, go to My Bookings, and check the available options. Our support team can also assist with modifications.

Question 14

How do I check in for my flight?

Accepted Answer

Check-in is handled directly by the airline. You can usually check in online 24-48 hours before departure via the airline's website or app using your booking reference number.

Frequently Asked Questions

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